Refunds
(Reviewed 12/07)
How do you know when you're entitled to return goods and get your money back?
|
|
Your shopping rights
(Updated 10/07)
How to deal confidently with retailers, know when you're entitled to a refund, write a letter of complaint or seek redress through a fair trading authority.
|
|
Letters that get results
(Reviewed 04/05)
Making a complaint requires time, effort and often a bit of patience.
|
|
Complain successfully (archived)
(Updated 05/03)
It's your right to complain about bad service, faulty products, scams and dodgy practices. But getting results often depends on how you go about it.
|
|
Christmas shopping rights (archived)
(Updated 12/04)
Whether you're buying from a store, over the Internet, the phone or by mail, you've got rights. Know them before you shop and avoid some typical hassles.
|
|
Mobile phone repairs
(Reviewed 06/08)
Complaints about mobile phones are at an all-time high.
|
|
ISP satisfaction survey
(Online 10/07)
CHOICE's latest survey shows which internet providers you can count on for great service.
|
|
Buying guide: Second-hand goods
(Online 08/05)
You're entitled to basic consumer rights when shopping for any item, including second-hand goods.
|
|
Shopping rights — 5 minute CHOICE
(Online 12/06)
Love it or hate it, you can't avoid it -- shopping, that is. Luckily, you've got rights when things go wrong.
|
|
Direct factory outlets
(Online 11/07)
Factory outlet shopping centres can be a bargain hunter's paradise -- just don't let the sale signs go to your head.
|
|